How to Contact Support:

E-Mail Support at pqbsupport@phasequest.com.  PLEASE READ THE FOLLOWING FIRST!

Use the method below for accessing your registration code and copying it to the clipboard, this also copies your version information AND the last error message to the clipboard.  This makes it easy to e-mail us the error message, the version information, and your registration number.

Please provide as much detail as possible when describing a problem; if the problem occurs when accessing a link, please send us the URL you are on and which link causes the problem.

Accessing Your Registration Code, Version Information, and Last Error Message: 

1. Go to Help|About in the PQBrowser menu and and then Right-Click on the background of the About Dialog Box. 

2. This will copy the Registration Code and Version Information to the clipboard.  If an error previously occurred, it will also copy the last error message as well. 

3. Paste it into your email along with your question or description of your problem.  To paste it into your e-mail, create a new e-mail as you normally would and then position the cursor in the body of the new e-mail and either press <ctrl><v> or, Right-Click and select Paste.

Please provide as much detail as possible when describing a problem; if the problem occurs when accessing a link, please send us the URL you are on and which link causes the problem.

Version 2.0.2 Update/Patch Issues

* The Patch to upgrade version 2.0.0 - 2.0.1 to the Current version of 2.0.2 requires Windows Installer 2.0 for the patch to install correctly.  Alternatively, you may download the new installation from the download page and then uninstall your existing version of PQBrowser and then install the new version (you will not loose your settings).

* Windows 2000 Users: The full installation of PQBrowser 2.0.0 or higher should have installed v2 of Windows Installer.  This is a function of Windows Installer, not the PQBrowser installation.  However, we've been finding that on Windows 2000 this is not happening.  You can download the self executing patch from the Downloads page, it will install the correct version of Windows Installer and the install the patch. 

* To determine your Windows Installer Version On Windows NT or Windows 2000: Use Windows Explorer to open your WINNT\System32 directory and right-click on MSIEXEC.EXE, then select Properties.  Now Select the Version Tab.

* To determine your Windows Installer Version On Windows 95/95/Me: Use Windows Explorer to open your Windows\System directory and right-click on MSIEXEC.EXE, then select Properties.  Now Select the Version Tab.

* To Download Windows Installer v2.0 for 95/98/Me from Microsoft (click here)

My 95, 98, or NT Computer Locked up after the reboot during installation.

Issues with Computer Lockups on 95, 98, & NT during Installation.  

This applies to the following conditions: 

1. Installing PQBrowser on Windows 95, 98, or NT and 

2. Microsoft Windows Installer^® has installed itself because it was not previously installed and 

3. it required a reboot before the installation of PQBrowser could continue.   

We have seen instances where the computer locked up after the reboot and displayed a window indicating that Microsoft Windows Installer^® was continuing the installation, but the computer is really locked up.  

If this happens, simply turn off the computer and restart it.  After the computer has finished booting up, restart the installation by double-clicking on the file you downloaded to install PQBrowser (step #2 in Installation Instructions)  - the installation will then continue correctly.

How to Change the Trial Version to the Registered Version of PQBrowser.

1.  Go to www.phasequest.com/pqbrowser, and purchase a registered copy of PQBrowser.

2.  You will receive an OrderID number upon completion of the purchase process.

3.  Save the OrderID.

4.  In PQBrowser, goto Help|About in the menu.

5.  In the Trial version, a button labeled Enter Registration Number will be visible.

6.  Click the Enter Registration Number button.

7.  Enter the OrderID you were given at the end of the purchase process.

8.  PQBrowser will verify the OrderID and then unlock the Trial Version so that it is no longer restricted.

9.  PQBrowser MUST be restarted.

I can't define <Alt><F6> as a Hotkey

<Alt><F6> is a system command that switches between child windows of the open application.  PQBrowser cannot use <Alt><F6> in Windows 95 or  Windows 98, however, if you're using Windows NT or Windows 2000 <Alt><F6> will function as a Hotkey.

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How to manually install a patch file.

You should not have to manually install a patch file - PQBrowser checks for updates about once a day when it's first started.  If an update is available you will be prompted to install it.  You can force an update check by selecting Help|Check for PQBrowser Updates from the menu. 

Windows 2000? If the patch file does not update the PQBrowser installation to the correct version, and you're running Windows 2000, see the section on Installation Issues.

If for some reason you cannot get the update to install correctly from inside of PQBrowser then, you can install it manually.  If manual installation fails, then Uninstall the old version and download the new version and install it.

Manual Patch Installation

1.  Download the latest Patch file from the Downloads Page.  The patch file is now a program the will perform the necessary steps for you.  Simply Download it and run it.  Again, if you're running Windows 2000, see the section on Installation Issues.

Manual Patch Installation Failed, What NOW!!

If you've followed the instructions for manually installation of a patch file and still receive error messages, then simply uninstall PQBrowser and install the new version.  You will not loose your settings for HotKeys, Configuration Information, etc.

1. Download the latest installation from the Downloads Page.

2. Uninstall PQBrowser

a. Go To Start|Settings|Control Panel.

b. Click on Add/Remove Programs.

c. Highlight PQBrowser

d. Click on Uninstall and follow the instructions.

3. Follow the Installation instructions to install the new version of PQBrowser.

Determining if an error is caused by PQBrowser or by the Web Page

Some errors are caused by the web page that you're viewing or trying to view.  If you're getting an error, or if the link you're trying to follow does not perform as expected, try the following.  Load Internet Explorer and browse to the same web page and perform the same actions.  If the error occurs in Internet Explorer as well as in PQBrowser, then the error is in the web page and not the browser.  However, if the error does not occur in Internet Explorer, then it may be a problem in PQBrowser and you should e-mail us the URL of the web page that you're on and what actions you took to generate the error.  See below for how to contact Technical Support.   Please see the above section on Errors caused by Popup Control before e-mail support.

I Receive the Error "No CE Signature found" trying to run the downloaded installation file.

This is caused by a corrupted installation file.  The installation file that is downloaded from our web site is a self-decompressing compressed file.  When it is executed, it first decompresses itself and then starts the installation program.  This error is caused by the self check that is built into the decompression routine.  Simply delete the file from your hard drive and download the file again.

I Receive errors at the end of large Image or Multi-Media downloads using Mark Image for Download Mode

-and / or -

I Receive errors at the end of Patch File Downloads

This issue has been resolved in version 2.0.4

When using the Image Download function of Mark Images for Download, or, when downloading patches and updates, you may receive errors at the end of large file transfers.  This does not occur on all systems.  We're working on finding a solution - the error occurs in the WinSock layer and seems to effect fast computers on fast internet connections with IE 5.5.  If you're receiving this error while trying to download a patch, please see the 202 Patch Section in the Support Page.  PLEASE E-MAIL USE YOUR INFORMATION IF YOU'RE RECEIVING THIS ERROR (see the section above on e-mail us your version information)